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Spa Quip Safety Recall

‘Spa Quip’ 800 and 1200 Controllers Product Recall

Davey Water Products Pty Ltd’s ‘Spa Quip’ 800 and 1200 model controllers have been voluntarily recalled. These were sold in Australia through pool and spa retailers, spa builders and spa service providers from 2005 to 2008. Controllers are used in small to medium-sized spas and swim-spas to connect and control the operation of multiple spa components - such as pumps, blowers and ozonators.  

Which models are affected?

Only the following 800 and 1200 models of the “Spa Quip” controllers are affected:
Q800-30; Q800-30LAN; Q800-30R
Q1200-35; Q1200-35R;Q1200-45; Q1200-45R; Q1200-60

The relevant serial numbers as described in the Product Recall Notice. This does not impact any “Davey” branded controllers.

These controllers were manufactured before February 2008 and may be present in spas manufactured or repaired between 2005 and 2009. Given their ~ 10 year lifespan, any ‘Spa Quip’ controller from this period may have already been replaced. Nevertheless, out of an abundance of caution, and to uphold its high standards of safety and quality, Davey has initiated this recall.   

Why is Davey taking action?

The controller has a flexible socket which means it is possible for an AMP plug to be forcibly connected to the controller upside-down. This may cause the plugged-in device or parts touching the plugged-in device to become live. This creates the risk of electric shock which can cause serious injury or death. There has been a single fatality associated with this product where a spa owner was working on a spa which was not fitted with a residual current device and was not properly earthed.

What action is being taken?

Davey has set up a fast and free remediation service for the affected products. This involves, for all consumers who present in respect of the recall, replacement with an equivalent Davey controller. The removal, replacement and installation of the controller will be undertaken by Davey (or its Qualified Service Partners who are qualified to install the device). The costs for this remediation service will be borne by Davey.

I’m a consumer – what should I do?

To initiate the process of identifying impacted spas, consumers should contact Davey’s dedicated hotline (details below). They will be asked to provide Davey with a photograph of the touchpad on their spa. Examples of touchpads associated with the impacted controllers are set out in the Recall Notice.

We recommend that consumers with an affected ‘Spa Quip’ 800 or 1200 model controller disconnect and stop using their spa until Davey has arranged for the presence of the controller to be safely investigated free-of-charge.

I’m a supplier of ‘Spa Quip’ controllers – what should I do?

Any service provider working with a Spa Quip 800 or 1200 controller is advised not to connect any new spa components to the controller and instead contact Davey for further advice. 

Davey ‘Spa Quip’ Hotline

Email: SpaQuiprecall@davey.com.au
Telephone: 1300 232 839 extension 9 

For and on behalf of Davey Water Products Pty Ltd.

Register your Details

Spa Quip Safety Recall

To contact us about your Spa Quip please fill in the form below. A member of our customer service team will be in further contact to discuss your needs.