1. Our commitment
This privacy policy sets out how Davey Water Pty Ltd (Trading As Davey) (Davey) handles your personal information. Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
This Privacy Policy will provide detailed information on when and why we collect your
personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
2. Collection of personal information
2.1 Information we collect from you
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
The type of personal information we collect may include:
Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
2.2 Credit reporting information
Davey also collects financial and trading information in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of commercial credit) to customers and in order to enhance our business relationship and level of service.
Collection of commercial credit information is undertaken only with consent. To complete an application to open an account or extend commercial credit we may ask you to provide information including your: company or business registration number, business name, date of birth, driver’s license number, business type and structure, trading history and commercial trade references. We may also ask for the name and contact details of fellow directors (if you are a corporate client) which you must ensure you are entitled to disclose, and is with the consent of the individual, for the purposes described in this clause.
Davey may receive commercial credit information about you from a credit reporting body or trade referees nominated by you. Davey may also disclose limited commercial information about you to third parties where you have nominated Davey as a trade reference, solely to fulfil this purpose. Commercial credit information will used to assess your credit worthiness and for any other permitted purposes agreed by you as set out in our Credit Account Application form.
To the extent that you are an unincorporated entity, this is personal information covered by this policy. Information about corporate retail customers, which is about an identifiable person, is also personal information covered by this policy. Davey does not have a practice of collecting or holding consumer credit information.
Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of Davey to comply with the relevant credit reporting privacy legislation (if this binds Davey), can be made as set out below at sections 5 and 9.
2.3 Websites and Social Media
We use cookies to improve the functionality of our website, not to store any of your personal information. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. We make limited use of “cookies” technology on our websites including to track user experiences, build anonymous statistical data about how our website is performing, and to power the personalisation of website content to you. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Instagram, LinkedIn and Pinterest. If you participate in one of our promotional campaigns through these third-party social networking services to, you are authorizing Davey to access and use certain information from your social network profile. You can opt-out of authorising Davey from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
2.4 Information we collect from other parties
We may also collect information about you from other parties such as:
2.5 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so. We do not typically collect such information.
2.6 What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services. You can generally visit our website without telling us who you are or revealing other personal information.
3. Use of personal information
We collect personal information from you for a number of reasons, including to:
4. Disclosure of personal information
Davey recognizes the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
The third parties we will typically share your personal information with include companies in our own corporate group, including our Australian parent company GUD Holdings Limited, your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:
We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.
Third parties such as Google, Inc. collect location data from devices with Davey mobile Android and iOS Apps which use Bluetooth (e.g. Davey Lifeguard) even when the App is closed or not in use. Davey does not itself collect or store this information.
If we transfer personal information to countries outside the United States we will only do so in compliance with the applicable data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable privacy laws.
5. You can access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.
If you wish to access, or correct, the information we hold about you, please contact our Privacy Officer who may ask that your request be made in writing. We will endeavour to respond to your request within a reasonable time (usually 30 days). A handling fee may be payable so that we can obtain the information you require.
6. Right to refuse access or correction
We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious.
If we refuse your request, we will give you our reasons in writing. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.
7. Security
The security of your personal information is of great importance to us, and we will take reasonable steps to:
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
8. Updating our Privacy Statement
As our company grows and changes, we may revise our Privacy Policy. We reserve the right to change this privacy policy at any time by posting an updated version on our website at www.daveywater.com. The changes will take effect as soon as they are posted on this website.
9. Complaints and further information
If you have any complaints or would like further information about our privacy policy and practices please contact our Privacy Officer.
The Privacy Officer
Street & Postal Address: 6 Lakeview Drive, Scoresby 3179, Australia
Telephone: +61 3 9730 9215
Email: privacy@davey.com.au
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you.
Davey is a wholly owned subsidiary of GUD Holdings Limited.